ppdf document as attachment then go to "Share"->'Send for Shared Review'->"Collect comments on an internal server"?ģ) If possible, could you please use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing? Zipping the attachment first seems to protect the file from corruption.Ĭould this be due to an encoding issue between Foxit Phantom and Office documents?Ĭould you please help provide following info so we could test the problem and further look into it accordingly on our side?ġ) Version number of your Foxit PhantomPDF (You may check it by going to "Help"->"About Foxit PhantomPDF') If not the most current version 9.5.0, may I encourage you to give it a try?Ģ) Did you attach the Office document to the. zip Office documents before attaching them to a shared review (right-click the file in Windows Explorer > Send To > Compressed (zipped) folder). Alternatively, a simple text file (.txt) and a simple PDF file (.pdf) did not suffer corruption.Īs a workaround, we will ask reviewers to. This is NOT a Foxit ConnectedPDF review.įiles used to test this included a simple Visio drawing and a simple PowerPoint presentation, each with one empty page based on the default Blank Drawing/Blank Presentation template. ppdf (protected PDF).Ĭomments are collected on an internal server. My test version is saved locally, and I open my local file to conduct these tests. The shared review file was posted to an internal SharePoint library, and then sent as a link to reviewers. But the reviewer had to deal with those sketchy error messages first. Please check your presentation to see if the rest of it looks okay." The PowerPoint file is opened and seems fine. Given the same scenario as above, only with a PowerPoint file, PowerPoint responds with the following message: "PowerPoint found a problem with the content in C:\Users\.pptx and removed it. Visio cannot open the file or a component in the file because it is corrupt." The Visio file is not opened.Ī similar issue occurs with PowerPoint. The error message appears: "An error (275) occurred during the action Open File. The Office application starts (Visio in this case). The reviewer selects "Open this file attachment," and then clicks OK. The "Open File Attachment" dialog box appears. The Visio file is attached and published to a shared review.Ī reviewer, either using Foxit Reader or Foxit Phantom, double-clicks the attachment icon to download the file. People can open it and send it as an email attachment with no issues. We start with a Visio file.The Visio file is fine. That should do it, go back to WordPress and post away.It seems that a Microsoft Office document can become corrupt when added as an attachment to a FoxitPhantom shared review.īy "corrupt" I mean this. You will see a row heading of A_I, click the checkbox underneath this, and save. Go to your _posts table in phpMyAdmin or a similar tool, click on structure, and then find the ID row and select change. Take a backup of your database before proceeding with this. Either in an update or a migration, the table got messed up. It is probably an issue with the ID column not properly auto incrementing. Go back to WordPress and see if the issue is resolved. Using a tool like phpMyAdmin or a similar tool, select that table and click repair database. ![]() In this case, the issue is most likely in your _posts table. If you determine it’s not a plugin related conflict, next step is to check the database. If it doesn’t, put your r plugins folder back, deactivate all plugins, and then reactivate them one by one until you find the culprit. Move your plugins folder from wp-content, and see if the issue persists, if it does, it’s probably not a plugin. You get an error message that you can’t edit the post.įirst things first, determine if it’s a plugin conflict You figure that’s fine, I’m the admin I’ll be able to review and then publish it, just an extra step. ![]() You log in to your WordPress site, ready to post new content and find that your publish button has been replaced by submit for review.
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